{"id":17,"date":"2023-10-20T06:24:57","date_gmt":"2023-10-20T06:24:57","guid":{"rendered":"https:\/\/jacanna.global\/nz\/?page_id=17"},"modified":"2024-03-01T13:01:23","modified_gmt":"2024-03-01T00:01:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jacanna.global\/nz\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull internal-page-banner\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-secondary-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide justify-content is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:650px\">\n<h1 class=\"wp-block-heading has-white-color has-text-color\">FAQs<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-medium-font-size\">Got questions? We\u2019ve got answers! Explore our friendly FAQs to find quick and easy solutions to common queries. From shipping to services, we\u2019re here to help you navigate with ease.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-medium-font-size\" style=\"font-style:normal;font-weight:600\"><a href=\"#faq\">View FAQs below &gt;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:490px\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"736\" src=\"https:\/\/jacanna.global\/nz\/wp-content\/uploads\/sites\/5\/2023\/11\/faq-header-image.jpg\" alt=\"\" class=\"wp-image-143\" srcset=\"https:\/\/jacanna.global\/nz\/wp-content\/uploads\/2023\/11\/faq-header-image.jpg 980w, https:\/\/jacanna.global\/nz\/wp-content\/uploads\/2023\/11\/faq-header-image-300x225.jpg 300w, https:\/\/jacanna.global\/nz\/wp-content\/uploads\/2023\/11\/faq-header-image-768x577.jpg 768w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide faq-section is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"faq\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-large-font-size\" style=\"font-style:normal;font-weight:500\">Haven\u2019t found what you\u2019re looking for?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>What is a Customs Client Code?<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>A Customs Number is a unique number that identifies individual importers and exporters and is required as part of the import process for shipments valued at NZ$1000 or more.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>What is a CO2 Account number for motor vehicle imports?<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>A CO2 account (in the CCS &#8211; Clean Car Standard system) is used to record emission ratings of importers&#8217; vehicles to comply with the Clean Car Standard.<br>The CO2 account number needs to be entered against every vehicle. Without this information, vehicles will not be able to complete entry to New Zealand and be registered.<br>The account number lets importers view and manage their imported vehicles. You&#8217;ll need different CO2 accounts for new and used vehicles.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>What does w\/m mean?<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>It is a minimum rate (weight\/measurement). With the use of the formula for calculation of sea freight, the higher value (quantity of tons or cubic metres) is selected and multiplied by the specified freight rate. If the calculated freight is lower than the minimum rate, the minimum rate is to be adopted (weight\/ measurement).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>Can I Consolidate my import shipments with more than one supplier?<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>Generally, yes, and it\u2019s worth investigating this as it can reduce costs and avoid double up of charges from shipments from the same origins.<br>Every Origin will have different export clearance regulations that may limit your ability to consolidate sometimes, however in many cases this is achievable.<br>Please get in touch with Jacanna to see how we can reduce your costs going forward.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>What is 3PL?<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>3PL stands for Third-Party Logistics. It refers to a business arrangement where companies outsource their logistics and supply chain management functions to third-party providers. These third-party logistics providers offer a range of services, including transportation, warehousing, distribution, order fulfillment, and other logistics-related activities.<br>Companies often choose to work with 3PL providers to leverage their expertise, infrastructure, and technology, allowing the businesses to focus on their core competencies. 3PL providers can help optimize supply chain operations, reduce costs, and improve overall efficiency.<br>Some common services offered by 3PL providers include:<\/p>\n\n\n\n<p>1. <strong>Transportation Services<\/strong>: Managing the movement of goods via various modes of transportation, such as trucking, air freight, rail, and ocean freight.<br>2. <strong>Warehousing and Distribution:<\/strong> Providing storage facilities, order picking, packing, and distribution services.<br>3. <strong>Inventory Management:<\/strong> Monitoring and controlling inventory levels to ensure optimal stock levels and prevent stockouts or overstocks.<br>4. <strong>Order Fulfillment:<\/strong> Processing and fulfilling customer orders, including packing and shipping.<br>5. <strong>Supply Chain Consulting:<\/strong> Offering expertise and advice on improving supply chain processes and efficiency.<\/p>\n\n\n\n<p>By outsourcing these functions to 3PL providers, companies can often benefit from cost savings, improved flexibility, and access to advanced logistics technologies.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-futurelab-base-plugin-accordion\"><button class=\"fl-accordion fl-accordion-title \"><p>Do I have to pay GST when importing goods.<\/p><\/button><div class=\"fl-accordion fl-accordion-panel \">\n<p>Yes, when importing goods into New Zealand, you may be required to pay Goods and Services Tax (GST). GST is a consumption tax, and in New Zealand, it is currently set at 15%. The GST is generally applied to the customs value of the goods, which includes the cost of the goods, shipping, and insurance.<br>In addition to GST, you might also be subject to other duties and taxes, such as Customs duties and\/or Excise duties, depending on the nature of the goods you are importing.<br>It&#8217;s crucial to consider that specific rules and exemptions may apply, and the New Zealand Customs Service can provide the most accurate and up-to-date information.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-menu-thumbnail.php","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Jacanna NZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jacanna.global\/nz\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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