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Experienced Customs Brokers

Experienced Customs Brokers

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What is the Role of a Custom Broker Agent?

A customs broker agent plays a crucial role in ensuring that shipments comply with customs regulations and clear customs efficiently. These professionals have a deep understanding of the intricate and constantly evolving rules and laws associated with importing and exporting goods.

At Jacanna, our dedicated department handles customs clearances, boasting extensive expertise in Australian customs regulations. Leveraging this profound understanding, we offer tailored solutions to streamline your freight forwarding challenges. Whether importing or exporting goods to or from Australia, count on us to navigate customs clearance seamlessly, ensuring a smooth process every time.

Our Customs Clearance Services

Tax, Duty, and GST Advice

If you plan to import goods, we can help you navigate the complex world of tariffs, taxes, and duties. Our team can accurately calculate the fees you’ll need to pay and provide advice on whether you qualify for any tariff concessions. We can also assist in deferring your GST payment or obtaining refunds on duty where applicable. You can trust us to provide fair and reliable advice to help you save time and money.

Quarantine Clearance

Australia has some of the strictest biosecurity regulations in the world. To ensure that your goods clear quarantine, our team can assist you with the necessary import permits, declarations, or certificates. We understand the complexities of the process and can work with you to make it as smooth and hassle-free as possible. Let us know what you need, and we’ll take care of the rest.

Seasonal Biosecurity

If you’re importing goods into Australia, keep in mind that there might be seasonal biosecurity measures in place, such as the Stink Bug Season. However, you don’t need to worry, as we are here to assist you in navigating these measures effectively and efficiently, ensuring your goods are compliant and arrive at their intended destination without any hassle.

Aligning HS Codes

Our team is dedicated to reviewing your products and accurately interpreting the Harmonised System Codes to ensure they are correctly classified. This not only helps you avoid any potential penalties or fines but may also make you eligible for a customs duty refund. Our goal is to help you streamline your import and export processes while ensuring compliance with all regulatory requirements.

We’ll Handle the Documentation

We understand that handling documentation can be a tedious and time-consuming process. That’s why we offer our expertise to thoroughly review your documentation and ensure that your goods meet all the necessary regulations to enter the country. As your trusted agent, we take care of all the necessary paperwork and submit import declarations on your behalf.

Personalised Customs Consultancy

As an end-to-end freight forwarding service, you can rely on us to provide tailored customs clearance advice specific to you and your cargo’s situation. We work closely with you to identify potential areas of improvement and guide you through the necessary customs formalities, ensuring a hassle-free shipping experience.

Our Custom Clearance Service Process

1. Documentation and Assessment:

To kickstart the process, we conduct a comprehensive evaluation of all the required documents to ensure they comply with Australia’s customs regulations.

2. Duty and Tax Calculation:

Our customs brokers will help clients avoid unforeseen expenses by calculating the relevant duties and taxes.

3. Customs Compliance:

We do our diligence, ensuring every necessary step to comply with customs regulations, making for a hassle-free clearance process for the shipment.

4. Coordination and Communication:

Throughout this process, we maintain an open line of communication with clients to facilitate a seamless and transparent process

5. Timely Clearance:

Our global network of agents means we can usually give the clearance process a hurry along, minimising delays of your cargo.

Our Global Network Keeping Us Connected

Working with shipping agents all across the world, our global network keeps us connected to seaports and airports everywhere, ensuring a truly international freight forwarding service.

global logistics network

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Frequently asked questions

The Australian Border Force authorises a customs broker to handle the customs clearance of cargo that arrives in Australia. These professionals are highly skilled in accurately classifying your cargo, preparing and submitting import declarations to government agencies, and determining applicable tariffs or concessions.

It is important to ensure that all the information on your documentation is accurate and complete when planning to ship internationally. Any errors or omissions can lead to significant delays, additional charges, and even the possibility of your cargo being destroyed or returned. We recommend engaging with a customs broker like Jacanna to avoid such situations.

When importing goods to Australia, the import duty is typically calculated based on your cargo’s FOB (Free on Board) value in Australian Dollars. The standard import duty rate for most goods is 5% of this value. However, certain factors, such as free trade agreements, tariff concessions, or dumping duties, can affect the price.

In addition to the import duty, you’ll also need to pay GST (Goods and Services Tax), which is calculated based on the value of your cargo, import duty, insurance, and freight. In Australia, the standard percentage rate for import duty is 10% of the total cost of all these factors.

If you want to know the anticipated cost of duties and GST for your shipment, our customs consultants can provide you with an estimate if you provide a commercial invoice.

Freight forwarders are responsible for the transportation of goods, whereas customs brokers handle the entry of goods into a country. Customs brokers work directly with government officials and port and airport authorities to ensure that the imported goods meet all the necessary customs requirements.

However, as your one-stop shop for international freight forwarding, we handle both the transport of goods and customs clearance ourselves to make it even easier for you.